We have heard a lot about creating raving fans for our patients, our external customers, and today I ask that each of you take a hard, honest look at yourself in the mirror and ask yourself, are you creating raving fans for our internal customers, your fellow employees?
Are you constantly promoting a positive attitude and finding the good in things? Or are you constantly complaining and finding things that your fellow co-workers or patients did wrong or even worse making mountains out of molehills? Positivity makes the workday more productive, and creates an environment where people want to be. We spend more time at work than we do with our families during the week, so we might as well enjoy the company, and along the way do a fantastic job for our co-workers and our patients.
Are you dependable and follow through when asked? Or do you find reasons and excuses why you can’t help when asked? Do you go the extra mile for your co-workers? Or do you do the minimum to get by?
Are you honest and accept responsibility when things go wrong? Or do you deflect the blame on someone else? An old saying I have used numerous times is when you point the finger and blame someone else, you are actually pointing three fingers back at yourself.
To create raving fans with our internal customers, we need to lead by example; ask relevant questions; treat everyone with equal respect; listen more than you talk; keep a can-do attitude; be helpful and available; give encouraging and honest feedback; and follow the golden rule, do unto others as you would have them do unto you.
Have a great weekend!