I am writing this in the middle of a snow storm and while the wind is howling outside, inside it is peaceful and calm. There are Mohs patients in the waiting room and they can be heard laughing and having a good time. Classical music is playing overhead. It really is quite lovely. It strikes me that outside a pane of glass a completely different world exists. Inside the office we are warm and comfortable. Outside it is cold and miserable. It makes me take pause and think about how many things in life are this way, how being on one side of something is much different than being on the other side.
In the medical profession this is very much the case. Medical professionals are here to help. Patients are here to be helped. We are calm and peaceful. They might be scared and hurting.
The longer I am in medicine the more I understand that even though patients and medical professionals are having vastly different experiences during the same encounter, there are things we can do to help ease fears and make the situation as good as possible for everyone. The prescription to calm the storm in our patient’s lives is what we do every day by giving genuine smiles, extending warm handshakes, and paying attention to the little details that make all the difference. Please remember that how genuine we are with our actions is so very important, because people often do not remember what you say, but they will remember how you make them feel.
This message written by Dr. Reagan Anderson, a local dermatologist from Colorado Springs.